Refund policy

14-Day Return Policy

At Trendexio, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may return your item within 14 days of delivery.

Return Eligibility
To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging

• A proof of purchase (order confirmation or receipt) is required

Please note: Personalized or custom-made products are non-refundable, unless they arrive damaged or defective.

How to Request a Return
To request a return, please contact our customer support team within 14 days of receiving your order. We will provide you with detailed return instructions.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.

Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Defective Items
If your Trendexio item arrives damaged or defective, please contact us immediately and include clear photos of the issue. We will arrange a replacement or issue a full refund at no additional cost.